Basil Ford of Niagara Falls Customer Reviews
When searching for a reliable Ford dealer, customer reviews tell the real story. At Basil Ford of Niagara Falls, we've built our reputation on small-town, no-stress car sales and service that puts your needs first. Our commitment to excellence shines through in every interaction, from helping you find the perfect F-150 or Explorer to providing expert service for years to come.
We're proud that so many drivers throughout Niagara Falls and Western New York choose us for their automotive needs, and we invite you to read what they have to say about their experiences with our team.
Why Local Drivers Choose Basil Ford of Niagara Falls
Small-town values meet big-city inventory at our Ford dealership in Niagara Falls. We believe car buying should be stress-free, which is why our team takes time to understand your needs without applying pressure. Many of the cars we sell also qualify for one of our Basil Vehicle Protection Plans,1 giving you added confidence in your purchase.
Our dedication to excellence hasn't gone unnoticed. We've received countless awards recognizing our outstanding customer experience, operational excellence and community service. These accolades reflect our team's commitment to treating every customer like family.
For added convenience, we're proud to offer complimentary Ford Pickup & Delivery® service. Whether you need routine maintenance or Ford repairs, we'll come to you and return your vehicle when the work is complete. It's just another way we make your ownership experience as hassle-free as possible.
Ford Sales & Service Excellence
Choosing the right new Ford Bronco Sport or finding a quality used vehicle for sale requires working with a dealership you can trust. Our sales team combines extensive product knowledge with a genuine desire to help you make the best decision for your budget and lifestyle.
When it comes to Ford service in Niagara Falls, our auto repair center is staffed by factory-trained technicians who know your vehicle inside and out. From routine oil changes to complex repairs, we use genuine Ford parts and the latest diagnostic equipment to keep your Super Duty® or Escape running at its best.
Basil Ford of Niagara Falls Testimonials
"Just bought my SUV from Basil Ford in Niagara Falls and couldn't be happier with how smooth the whole process was... The deal was fair, everything moved quick, and you can tell [the staff] really knows [their] stuff." - John M. (Google Review)
"My salesman was great when I came in to buy a new Ford Escape. He took the time to answer all of my questions and made sure I knew all of my options before making any decisions. The process of actually purchasing the SUV was quick and easy." - Deanna Z. (Google Review)
"I went in for maintenance on my vehicle; they were punctual and communicated clearly. The wait time was minimal… The staff makes the process painless and actually enjoyable unlike others I just dread going to. The showroom is clean and organized and just has overall a wonderful experience" - Amy S. (Google Review)
"Had the best experience at Basil Ford of Niagara Falls! Great ease of doing business! From start to finish… simple, smooth, no hassle and excellent communication." - Melissa M. (Google Review)
"I had a very nice experience buying a vehicle from them… My salesman took really good care of me making sure I was set… They took really good care of the vehicle while they had it on their lot. I highly recommend looking for a vehicle here as they will definitely answer all your questions with no hesitation." - Justin D. (Google Review)
"From the moment we started talking, our salesman was incredibly personable and easy to connect with. He wasn't pushy or scripted -- just real, honest, and genuinely enjoyable to talk to. Our conversations felt casual and natural, which made the whole process way less stressful." - Kristine H. (Google Review)
"I cannot say enough great things about doing business at Basil Ford of Niagara Falls… I am thrilled with my purchase! Not only were staff awesome to work with, they really went above and beyond and treated me like family." - Kimberly J. (Google Review)
"This was one of the best truck-buying experiences I've ever had… I left feeling 100% confident we made the right decision." - Sean M. (Google Review)
"In the past week I have purchased a car and had another one detailed and serviced at Basil Ford, Niagara Falls, NY. My purchase experience was incredible. The detail was great, and the service department took care of my needs very quickly and reasonably." - David A. (Google Review)
"This was my first time getting a car from Basil and this is the only place I will go from now on. The entire experience was great and they actually valued my time and were prompt and extremely knowledgeable with every question I had." - Sarah L. (Google Review)
Visit Basil Ford of Niagara Falls, NY
Ready to experience exceptional Ford sales, financing and service for yourself? Whether you're shopping for a new Ford truck, exploring our pre-owned inventory or need high-quality vehicle maintenance, our team is here tohelp. Visit our showroom, schedule a test-drive online or contact us today to see why so many Western New York drivers call us their trusted Ford dealer.
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